How to Avoid Home Delivery Scams

Rebecca Christoforidis  |  March 1, 2021   |   Parcel Delivery, Final Mile Home Delivery, Safety Procedures, E-commerce Delivery,
Rebecca Christoforidis

“If it is too good to be is probably a fraud.”- Ron Weber 


Fraudsters operate under the mandate that, as W.C. Fields puts it, “it’s morally wrong to allow a sucker to keep his money”.  


As if the global pandemic hasn’t given us enough to worry about, scam artists have found new and inventive ways of using it to steal from us. Just when we think we have a handle on one scam, another one pops up to test our defenses. Unfortunately, fraudsters are quite adept at keeping pace with the authorities when it comes to finding ways around security measures. 


As Canadians, many of us overestimate our ability to detect fraud. It seems we’re not nearly as knowledgeable as we may think. So, in light of fraud prevention month, we’re offering a series of articles throughout March centered around delivery fraud, to help build awareness of the types of scams currently making the rounds. 


Preserving the integrity of the merchandise we handle is important to us. We’re also committed to ensuring that all of our drivers are aware and knowledgeable about the rules and regulations centered around delivery. Our dedicated Risk Management team ensures that the packages entrusted to our care are safeguarded through the following measures: 


  • Governance Compliance
  • Physical Security
  • Investigation
  • Code of Conduct
  • Information Security
  • Continuity Planning
  • Personnel Security
  • Crime Prevention & Detection
  • Crisis Management
infographic-1Despite the best efforts of law enforcement authorities to wipe them out, delivery scams still persist. Below are three key ones to watch for—and to avoid. 


Package Delivery Scam 

There are several package delivery scams currently making the rounds. One of the most prevalent involves having a high-value item such as a smartphone, delivered to your door. The package is in your name but you never ordered it! Now what? A courier will show up at your door asking you to hand over the item. You do, only to find out that the item was purchased using your personal information, probably obtained through a phishing scam. They now have a brand new, expensive cell phone, your financial information, and the means to continue defrauding you. 


Missed Delivery Scam 

Recently, Canada Post issued a warning about “missed delivery” scams. With this one, scammers will place a note on your door claiming that they were unable to deliver your package. They will then send an email asking you to click a link where they will solicit personal and financial information. The email with the link closely mimics Canada Post’s email and branding. You take the bait and provide the requested information and now they have all they need to defraud you. 

Login Info Scam  
Instead of the more common ploy of trying to solicit money, perpetrators of the login info scam seek to obtain your personal login information for various apps and online services, including Amazon and Netflix. One such scammer, the Hamburglar, operating out of Quebec, recently charged over $2,000 worth of meals at various restaurants throughout Montreal to the account of a woman living in Toronto. 

Take care and be aware 
With so many unscrupulous characters just lying in wait to take advantage of the unsuspecting, what recourse, if any, do we have? 

To avoid becoming a victim of the “package delivery scam”, never hand over a “confusing” package that has been delivered to you. Instead, immediately contact the company the delivery person claims to represent. You should also contact the retailer and arrange to have the package sent back. 

In the case of the “missed delivery” scam, Canada Post offers the following recommendations: 

  • If you have not specifically requested that Canada Post contacts you via email, delete the unsolicited email you received immediately. As a rule, they do not reach out by email unless it has been requested. 

  • Do not click on any link in an email purporting to be from Canada Post, instead, visit their website and use the tracking tool found there to track your parcels. 

  • Doublecheck the sender's email address, most of the time it will not match that of the company the fraudster claims to represent. 

  • Canada Post does not send unsolicited emails requesting personal information such as credit card numbers, account or invoice numbers, address, and or passwords. 

When it comes to logins, make your passwords as strong as possible. Longer is better. Instead of your child’s middle name, use a phrase and make it obscure. Don’t just rely on the exclamation point as your special character. Try moving to the right on your keyboard. Practice due diligence, don’t share your passwords with random strangers and don’t use the same password for every site. 


The sad reality is that there will always be unscrupulous characters ready to take advantage of the unsuspecting. Various law enforcement agencies are diligently working to foil their schemes but we can help do our part by arming ourselves with knowledge so that we don’t become their next victim. 


Visit the Canadian Anti-Fraud Centre to get updated information and to learn more about how you can keep your information and property safe from fraudsters. 

Topics: Topics: Topics: Topics: Parcel Delivery, Final Mile Home Delivery, Safety Procedures, E-commerce Delivery,

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